How can I raise a Warranty Claim?

Modified on Fri, 10 Nov, 2023 at 5:45 PM

Step 1: Contact us by mailing at [email protected] along with your order/purchase details. Please provide us with the necessary details such as the order number, product name, and the issue you are facing. Our customer support team will get back to you within 24 hours.

Step 2: Once we receive your email, we will share further details on the same mail thread that you need to follow. We may ask you to provide us with additional information or images of the product to help us understand the issue better.

Step 3: After we have received all the necessary information, our team will review your request and get back to you with the next steps. We may ask you to ship the product back to us for inspection or provide you with a replacement or refund, depending on the nature of the issue.

Please note that the warranty claim process may take up to 7-10 business days to complete, and we will keep you updated throughout the process.